Summary
- EU consumers normally have 14 days to withdraw from an online purchase.
- For digital content such as license keys, that right ends once we start delivery, but only if you asked us to deliver immediately and confirmed you understand this at checkout.
- A key that is faulty, already used or cannot be activated is always replaced or refunded.
- To ask for a refund, email info@vteam.tech with your order number.
1. Your right of withdrawal
If you are a consumer in the EU, you may withdraw from a contract made online within 14 days without giving a reason. For goods-like digital content the period starts on the day the contract is concluded. To use this right, tell us clearly that you wish to withdraw (see section 6). You may use the model form in section 8, but you do not have to.
The quickest way is online: open the order or subscription in your account and choose “Withdraw from contract”, then confirm. The button appears while the withdrawal right applies, and we email you a confirmation of your withdrawal straight away.
Business customers buying in the course of their trade do not have a statutory withdrawal right.
2. Digital content delivered immediately
License keys, download links and other digital content are delivered straight after payment. Under EU law, the right of withdrawal ends once delivery of digital content has begun if, before buying, you:
- expressly asked us to start delivery during the withdrawal period, and
- acknowledged that you lose your right of withdrawal once delivery has begun.
We confirm both points in your order confirmation email. If you did not give this consent, your 14-day withdrawal right still applies and we will refund you in full once we have revoked the unused key.
3. What you agree to at checkout
Before you pay, checkout asks you to accept the Terms of Service and to tick a separate box confirming:
“I request immediate delivery of the digital content and acknowledge that I thereby lose my 14-day right of withdrawal once delivery has started.”
You can still choose not to buy. Nothing is delivered and nothing is charged until you confirm.
4. Subscriptions, hosting and domains
Subscriptions and hosting are services. You may withdraw within 14 days of purchase. If you asked us to start the service during that period, we may deduct a proportionate amount for the days already provided. You can cancel auto-renewal at any time in your account; the service then runs until the end of the paid period.
Domain registrations are registered with the registry in your name as soon as payment is confirmed. Because a registration is made to your specification and cannot be undone, it cannot be refunded after registration unless the domain is faulty or was registered in error by us.
5. Faulty or non-working keys
Your statutory rights for faulty digital content always apply, whatever happened to the withdrawal right. If a key is invalid, already activated, for the wrong edition or region, or does not match the product description, contact us. We will first try to fix it by providing a working key; if we cannot do that within a reasonable time, we will refund you in full.
6. How to request a refund
Please include your order number, the product, and a short description (for faulty keys, a screenshot of the error helps).
7. Timelines and refund method
- We acknowledge your request within 2 business days (Mon–Fri, 09:00–18:00 (Tallinn time, EET/EEST)).
- Approved refunds are made within 14 days of your withdrawal or of our decision on a faulty key.
- We refund to the original payment method; your bank may take a few extra days to show it.
- We issue a credit note for the corresponding VAT invoice.
8. Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract.